First up we admit this whole Uni Times voucher issue has been a massive debacle. Big time.
For that we apologise. Now we'd like to make things better.
As we've done for the last few years, our intention was to give Uni students a quality offer in their first few weeks back by cutting out a 2 for 1 voucher and bringing it into us. But with the voucher going viral this has led to a lot of people innocently receiving an electronic version and trying to redeem it. This wasn't part of the plan. And we're sorry that you and our staff have been caught up in it.
As a small business, we didn't think our staff & local suppliers would be able to cope with such huge numbers of vouchers coming through and we didn't want to give you a bad Grill'd experience. But we should have bitten the bullet and given it our best shot.
You've since spoken loudly & clearly.
You want us to buck up and honour the voucher. So from now on that's what we'll do - at any Grill'd restaurant until 15th March, 2010. All day, every day. Please bring in a physical copy of the printed voucher or the original cut-out from the newspaper.
We're not a big chain, so we can't just 'turn on' an offer like this. As we speak we're stocking the storeroom and herding the cows. We hope you'll appreciate that our restaurants might be a tad busy over the next couple of weeks. We'll be trying our hardest to still deliver the same burger and customer experience that you've come to expect from us.
Time to get out of the naughty corner and behind the Grill!
- Simon, Grill'd founder
Struggling to find a gift for someone who has everything... except time to cook? Look no further than the Grill'd Gift Card. They start from $20 and they can be topped up at any Grill'd restaurant.
Head to your nearest Grill'd to get your hands on one.
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Darling Harbour has officially opened in Sydney! Come in and say hi to Katie and the team. You'll find us on Level 2, Harbourside Shopping Centre - at the Pyrmont Pedestrian Bridge end. Just head down the stairs under the Harbourside Monorail station.
Grill'd Mt Lawley - our first restaurant in sunny Perth is now open. If you're in Perth be sure to pay us a visit and experience a Grill'd burger "Made with love" by the super team at Grill'd Mt Lawley.
Grill'd Highpoint and Melbourne Central has teamed up with Hoyts to offer movie tics at unbelievable prices with every Grill'd burger purchase. Valid all sessions!
